PEV Dec 2003

System
System Posts: 100,534 🤖 Admin 🤖
edited June 18 in AAT student discussion
Hi i'm currently working my way through December 2003 past paper and in Section 2 (Task 2.1) they ask for the "average delay in completeing an order in months" and also "cost of quality". I haven't come across either of these before and was just wondering does anyone have the calculations needed to get the answers or can anyone explain these to me.

Thanks
Janine

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  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:PEV Dec 2003

    Costs of Quality first
    There are 4 explicit costs of quality
      Prevention costssuch as appropriate staff training
        Appraisal costs such as the costs of inspection
          Internal failure costs such as the costs of reworking errors identified in inspection
            External failure costs such as the costs of sending an engineer to a client's premises to put right a fault

            There is another implicit cost of quality
              Lost contribution from lost sales if you are to measure this one your question should state that the business can sell as many products as they produce, then any lost production would constitute lost contribution

              the "average delay in completeing an order in months" second

              The average delay in completing an order is the sort of ratio I refer to as a Chinese Takeaway - after the Inland Revenue's hounding of those proprietors who persistently understated their profits in an attempt to evade tax. The most well known ratio they produced was the ratio of turnover to the cost of the tin foil containers traditionally used to sell Chinese meals.

              Just as the Revenue had to produce their own ratios to suit a specific circumstance, so must you.

              You could look at the orders over a year less the sales delivered to customers from those orders, that would give you the orders received but not yet delivered. If you express them as a proportion of the total orders x 12 months that would be one way of identifying a notional average delay in completing an order.

              sandy.hood@chichester.ac.uk
            • System
              System Posts: 100,534 🤖 Admin 🤖
              Re:PEV Dec 2003

              Thanks for your reply although i must admit im pretty scared now :cry: i thought i was getting somewhere until this cropped up. Im struggling to get through a PEV past paper. I'm teaching myself but im not vey good at it as you can probably tell.

              Jan
            • System
              System Posts: 100,534 🤖 Admin 🤖
              Re:PEV Dec 2003

              If you can get yourself to one of my revision days I will try to help
              This Sunday (4th June) in Croydon (nearly full)
              http://www.aat.org.uk/forums/posts/list/11439.page

              Next Saturday (10th June) in Mansfield (still places available)
              http://www.aat.org.uk/forums/posts/list/11440.page


              Sandy.hood@chichester.ac.uk
            • System
              System Posts: 100,534 🤖 Admin 🤖
              Re:PEV Dec 2003

              I am about 200 miles away from both the courses maybe more. I live in South Wales so it would be far to travel. Do you know of any courses in my area? Perhaps near Cardiff?

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