Home For accounting professionals General accounting discussion
Current updates regarding coronavirus (Covid-19) and the precautions AAT are taking will be continually updated on the below page.

Please check this link for the latest updates:
We hope you are all safe and well and if you need us we will be here. 💚


HMRC Error Message

claudialoweclaudialowe Trusted RegularRegistered Posts: 275
I have just tried to log in and get the following message:

"The runtime service cannot communicate with the entitlement service"

Is this a polite way of saying that their system is b*ggered, or has something happened to my computer?

Last tax return filed at 7pm last night, and confirmation email received at 1.32this morning, so I am going to spend today sorting out my office, and finding good reasons not to do my filing!!!!

Claudia

Comments

  • shaxxashaxxa Feels At Home Registered Posts: 82
    And relaxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx!!!! :001_tt2:
  • PoodlePoodle Experienced Mentor Registered Posts: 711
    I posted my last one online last night as well

    I have a last minute dot com manual submission to do and I am trying to save him the £100.

    Do you know what time the tax offices actually shut, it it 5pm?

    P
  • claudialoweclaudialowe Trusted Regular Registered Posts: 275
    Somewhere in the bowels of their website is a list of the offices and the times that they close this evening, and whether there is a drop off box or not.

    However, you will NOT get a receipt for any dropped off by hand.... I would still go for submitting online if at all possible.

    Claudia
  • claudialoweclaudialowe Trusted Regular Registered Posts: 275
    I have just checked on Accounting Web, and the error message means that the system is in total meltdown!

    Just spoken to a client's wife who's husband has been holding for "payments" section for over an hour....... and they wanted to know whether this was normal or not..... Oh yes, and keep on going...

    Claudia
  • BluewednesdayBluewednesday Font Of All Knowledge Registered Posts: 1,624
    Somewhere in the bowels of their website is a list of the offices and the times that they close this evening, and whether there is a drop off box or not.

    However, you will NOT get a receipt for any dropped off by hand.... I would still go for submitting online if at all possible.

    Claudia


    Online would be lovely - but surprise surprise I've been trying all morning and can't get on the website. Saw on accounting web that they will accept stuff on Friday online and anything up to Monday morning in the post box at the revenue but no one at the revenue would confirm or deny!
  • deanshepherddeanshepherd Font Of All Knowledge Registered Posts: 1,809
    Just spoke to a colleague who is having the same problems.

    Now feeling very pleased that I use PTP. 5 returns submitted so far today without a hitch!

    :thumbup1:
  • DeanDean Experienced Mentor DevonRegistered Posts: 646
    Now feeling very pleased that I use PTP. 5 returns submitted so far today without a hitch!

    :thumbup1:

    Literally just done 3 with taxcalc :thumbup1:

    Regards

    Dean
  • JodieRJodieR Experienced Mentor Registered Posts: 1,002
    I tried for ages to get onto the website this morning and eventually did when I clicked on the 'PAYE Online' link on the homepage rather than self assessment. I don't know if that was co-incidence that I got on then, but it might be worth a try. I'm completing my last return right now, so it is still working - just needs a lot of persistence!
  • claudialoweclaudialowe Trusted Regular Registered Posts: 275
    PAYE is where I am trying to get to - as I want to check for any coding notifications.......

    Claudia
  • PoodlePoodle Experienced Mentor Registered Posts: 711
    Have you seen this?

    http://www.hmrc.gov.uk/online/sa.htm

    Poodle

    PS I use sage and thats fine too
  • DeanDean Experienced Mentor DevonRegistered Posts: 646
    Also, the call centres aren't answering calls :001_rolleyes:

    Regards

    Dean
  • PoodlePoodle Experienced Mentor Registered Posts: 711
    Well I have had enough now,

    My las TR clients data base is in such a mess that we have both decided that we will call it a day, resolved in the fact that Mr Darling will be £100 better off.

    I will do the accounts, TR and voluntary VAT error declaration next week:thumbup:

    I am now off for some well earned retail therapy, to spend the profits:001_tt1:

    Poodle
  • NichNich Feels At Home Registered Posts: 49
    Anyone in a panic may be interested in this

    http://news.bbc.co.uk/1/hi/business/7219718.stm

    Deadline is now midnight Friday
Sign In or Register to comment.