Sage Customer overpayment refund

I've got a customer who paid an invoice twice in December and I'm sending a cheque back to. The money is showing as a payment on account in their account.

I'm struggling to work out how to do this in Sage, I think I need to raise a credit note for the refund amount, then a dummy invoice to a 9999 nominal, make the payment out of the bank using the 9999 nominal and then allocate my dummy invoice to my credit note but my cold fuddled brain can't work it out.

Does that sound right to anyone?


  • columbia
    columbia Registered Posts: 580
    Hi Sarah

    You will need to raise an inoice in the sales ledger and post it to 9999 account. This will offset the Payment on Account and clear the sales ledger account, then you will need to do a journal to debit the 9999 account and credit the 1200 bank account, which will then clear the suspense account and show the overpayment as being paid back out of the bank account.

    All the best

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