Manners and just plain rude!

A-Vic

Office jounor is off sick today so am maning the phones and just received a lovely phone call from one of the clients - just to say thank you to me for rushing a job through and it saved her bacon couldn't say thank enough, left me with a little faith in the manners of people going out of there way to say that and an ultra high.

Well for all of 2 mins gets another call from (awakard a gental way of putting it) i need to speak to the accountant i tried to explain he was in a meeting and all i get well i want him NOW! like a child having a tantrum.

Why is it client's think they own a peice of you and relise like everyone else we are just trying to do our job.

Whats your experiences of dealing with clients with manner issues, and the akward clients?

mark130273

put them on hold..................

Buff

mark130273 wrote: »

put them on hold..................

What Mark said

mark130273

then when they ring back even more angry...........say must of got lost in switchboard...

then on hold again !!!!!

Gem7321

I haven't had too many issues with clients, but I had plenty of issues with customers in the banking agency. After you get so many people being horrible to you every day you become hardened to it.

I think the worst one I had was when we had a particularly horrible man in (he was grossly overweight and pushed around one of those walking things that folded out to be a chair) and he always used really bad language, but one day he said the F word and the C word when there was other customers waiting with children, so I said "I'm sorry Mr X but you must not use that kind of language in here, especially when there are young children around". He threw his pushy chair at me! Luckily there were two big guys waiting behind who 'escorted' him out. And still my boss wouldn't ban him from coming in :001_rolleyes:

Bluewednesday

I had a beaut when I worked in retail. I was about 7 months pregnant with my first child and we had our suspicions about this blokes credit card (in the days before chip and pin) so I rang and got it authorised. It was refused and we were asked to retain the card, at which point the customer told me that he hoped me and my baby died in childbirth! I had a Disney rep in at the time who stood there open mouthed and couldn't believe what she had heard.

The funny thing was that the next day - I got another stolen credit card but this guy legged it - I let him go!!

taskey

but it is the same people who are rude one month but all nice and creepy the next when they want something from you

PAMDILL

I had a subcontractor who was demanding his money before the job was even finished (fair bit of money). He kept calling up and shouting and swearing at me, then getting his girlfriend to call straight away and be nicey nicey. This was happening at leat 5 or 6 times a day.

He even called my boss on his mobile while he was on holiday and did the same, boss ended up turning off his mobile which just cheesed the subbie off even more.

It did not matter how many times I told him - get the job fiished and then you will get your money, he would still come on and reant and rave and threaten me. I ended up screening calls on the answer machine so then he came down the office and started it to my face.

He was even threatening to burn the place down!

Diannew

taskey wrote: »

but it is the same people who are rude one month but all nice and creepy the next when they want something from you

Mmmmmmmm I know a few men like that

taskey

yup

lessci

When I worked in retail, I used to enjoy "politing" rude customers, as they just get more and more woked up, but because you are being ultra polite there's nothiong for them to bite back at. It always works a treat.

mark130273

taskey wrote: »

but it is the same people who are rude one month but all nice and creepy the next when they want something from you

its funny in my work , i have got all the creepy ones that the girls used to do.....

some how there not creepy when i meet them or chat to them >>:tongue_smilie:

A-Vic

mark130273 wrote: »

its funny in my work , i have got all the creepy ones that the girls used to do.....

some how there not creepy when i meet them or chat to them >>:tongue_smilie:

Smoothy lol

lorraine

lessci wrote: »

When I worked in retail, I used to enjoy "politing" rude customers, as they just get more and more woked up, but because you are being ultra polite there's nothiong for them to bite back at. It always works a treat.

Yes that is the best way, and will wind them up a trooper! lol

mark130273

A-Vic wrote: »

Smoothy lol

nope just they are mostly men . who just lerch after the girls in the office.... so when they meet me and i say im doing there accounts...they look puzzled and thinking "hes no girl"

:laugh::laugh: