Mac June 2008 past paper

A-Vic

In task 1.1 the holiday pay ive seen the answer but struggling as i have it at 38275 hours for august.

Has anyone done it and can explane where am going wrong

Thanks in advance


Vic

A-Vic

Forecast enquiries received
• Month 1, June 08: 10,000 enquiries per day for each of the 21 working days
• Month 2, July 08: 10,000 enquiries per day for each of the 23 working days
• Month 3, August 08: 5,000 enquiries per day for each of the 21 working days

An enquiry is worked on by one member of staff, an underwriter. Not all enquiries are worked on in the month they are received. Some are carried over to the following month.

The following enquiries are expected to carry over to the start of each month. This means that they will be worked on at the start of the following month, as follows.

• 27,000 enquiries are expected to carry over to June
• 30,000 enquiries from June to July
• 20,000 enquiries from July to August
• 2,000 enquiries from August to September
• The company budgets to review 10% of the enquiries. The review is undertaken on the same day as the enquiry.


Labour
• The division employs 350 underwriting staff who are each contracted for a minimum of 140 hours per month.
• The average time to process an enquiry is 15 minutes (0.25 hours).
• A review means that another underwriter checks the enquiry and this also takes 15 minutes
(0.25 hours).
• 35 hours paid holiday is taken by each member of staff in August.
• All enquiries are expected to be answered within 3 working days.
• The basic labour rate is £10 per hour and overtime is paid at a premium of 20%.
• Budgeted overtime premium is included as part of the direct labour cost.

S-wat

Just working my way through this paper:
Hours available before holiday: 140hrs per month * 350 Staff = 49000 hours
August holiday 35hrs * 350 staff = 12250 hours
49000 - 12250 = 36750 hours
Hope this helps
Sue

A-Vic

so you just work out avaliable and deduct holidays?

S-wat

I think so, its the only way that I can get it to correspond with the answer given.

A-Vic

thanks