You are are number .... in the queue

Siobhan Carmel
Siobhan Carmel Registered Posts: 50 Regular contributor ⭐
Hi Folks

Any time I try to ring AAT they are very slow in answering. I am having to ring because they are so slow in answering e-mails.

Anyway - I ring and get an automated voice - 'you are position 5 in the queue - estimated time to wait will be 7 minutes'. I hold on and over the next little while keep getting the same message - my position is still 5 and even though 7 mins has passed, there is still 7 mins estimated time to answer.

Does anyone else have this experience? I hate to think what this is doing to my phone bill!




  • AK002
    AK002 Registered Posts: 2,492 Beyond epic contributor 🧙‍♂️
    I've only had to phone them once and got through quite quickly.

    The time is - as you said - estimated, the people before could stay on the phone longer etc so there's no guarantee you'll be answered within 5 minutes.
  • Andypandy
    Andypandy Registered Posts: 526 Epic contributor 🐘
    I've phoned a few times & they've always been faster to answer than the estimated time on the machine, so don't give up.(They're also much more helpful & informed than some of the other accounting bodies!)
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