sage query lost or stolen goods

0124oconn Registered Posts: 2 New contributor ?

Does anyone know how to show lost or stolen goods on SAGE. For example, if goods are lost and a new set of goods need to be send out to a customer, what do people normally do. I would show the item going out by pressing "out" in the product toolbar, but I am at a loss to show how this should appear in the customers account or as an expense. Does anyone have any idea how to show this information properly?
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