Dysfunctional HMRC - Rant
BIG WAL
Registered Posts: 133 Dedicated contributor 🦉
Sadly a client I'd dealt with over many years passed away in October last year. As I'd been doing from the start of online filing, his 2010 SA returns was submitted in January, and a refund is due.
Seeing he's disappeared from my online client list, I phoned the agent helpline for clarification, only to be told they have never held my authorisation. That's despite the fact that they confirmed I'm still authorised for his business partner and executor, although the partnership ceased trading in 2003 and I've never dealt with her affairs since then.
To cap it all, they advised completing a 64-8 for her to sign as executor. I asked who's information should be shown on the 64-8 and was told "Sorry - I don't know what this form looks like".
Is HMRC dysfunctional - or is it just me ?
Seeing he's disappeared from my online client list, I phoned the agent helpline for clarification, only to be told they have never held my authorisation. That's despite the fact that they confirmed I'm still authorised for his business partner and executor, although the partnership ceased trading in 2003 and I've never dealt with her affairs since then.
To cap it all, they advised completing a 64-8 for her to sign as executor. I asked who's information should be shown on the 64-8 and was told "Sorry - I don't know what this form looks like".
Is HMRC dysfunctional - or is it just me ?
0
Comments
-
We had a client who passed away and the minute they died so did our authorisation. We had to apply for a new one and get the exectuor to sign it (his wife) HMRC did warn us that it would come through in the client's name and there was nothing they could do to stop it.
Now he's on our client list again so we can do his final return0 -
Thanks for the clarification. Pity HMRC don't advise they are withdrawing authorisation.
I also feel it's rather ridiculous that someone from the agent helpline doesn't know what a 64-8 looks like and what information is to be shown.0
Categories
- All Categories
- 1.2K Books to buy and sell
- 2.3K General discussion
- 12.5K For AAT students
- 319 NEW! Qualifications 2022
- 157 General Qualifications 2022 discussion
- 11 AAT Level 2 Certificate in Accounting
- 56 AAT Level 3 Diploma in Accounting
- 92 AAT Level 4 Diploma in Professional Accounting
- 8.8K For accounting professionals
- 23 coronavirus (Covid-19)
- 272 VAT
- 92 Software
- 274 Tax
- 136 Bookkeeping
- 7.2K General accounting discussion
- 201 AAT member discussion
- 3.8K For everyone
- 38 AAT news and announcements
- 345 Feedback for AAT
- 2.8K Chat and off-topic discussion
- 582 Job postings
- 16 Who can benefit from AAT?
- 36 Where can AAT take me?
- 42 Getting started with AAT
- 26 Finding an AAT training provider
- 48 Distance learning and other ways to study AAT
- 25 Apprenticeships
- 66 AAT membership