Unit 10 Assessment - Kaplan delays

Hello
I submitted my (old qualification) unit 10 project to Kaplan in early April. Despite frequent chasing it took over 2 months for it to be returned to me. It only required three small changes and I returned it to them within 24 hours, but on calling them to chase today it transpires that a week they still haven't even sent it to an assessor.
Has anyone had any success at persuading Kaplan to act in reasonable timeframes? They keep telling me not to worry because they've got lots of time before the AAT deadline, but the point is that I'm doing the qualification because I want to finish it so I can apply for jobs and so I can apply for the next course I want to do!
I submitted my (old qualification) unit 10 project to Kaplan in early April. Despite frequent chasing it took over 2 months for it to be returned to me. It only required three small changes and I returned it to them within 24 hours, but on calling them to chase today it transpires that a week they still haven't even sent it to an assessor.
Has anyone had any success at persuading Kaplan to act in reasonable timeframes? They keep telling me not to worry because they've got lots of time before the AAT deadline, but the point is that I'm doing the qualification because I want to finish it so I can apply for jobs and so I can apply for the next course I want to do!
Comments
Siobhan
It's very frustrating!
Nicky
I really hope they sort it for me as I really to get this final hurdle passed....
Susie
Quite a stupid approach for them to take. One thing I won't be doing is touching them again with a bargepole, and you'd think it would be worth their while developing some sort of loyalty among people that are likely to be going on to do further qualifications, which if I'd had even a neutral experience, would have been done through them.
I'll try bugging them and being their worst pain in the neck, though it doesn't seem hopeful.
Susie
Surely it is not acceptable for them to work in this way and tell us not to contact them to chase our feedback? Is the AAT powerless to do anything about this? You do wonder what you have paid your money for!
Thanks
Susie
Do you deal directly with Leeds then, as that is who I spoke to and sent my progress tests to when I was doing my exams?
Hi Primble
Hope you're not too far off completing your sim.
Thanks
Susie
Hi,
Have just telephoned the AAT following more Kaplan problems. They have advised me to put any complaints in writing to Kaplan with a 2 week period for response. If I am not happy with the response, the complaint can then be forwarded to the AAT in writing or by email (to [email protected]).
Please raise any concerns you have had with Kaplan/AAT in this way otherwise nothing will ever change!
I'm reluctant to do so until after my final project submitted for fear they will accidentally on purpose delay submission even further.
As soon as my qualified status is up I shall be following the correct complaints procedure.