Having a male blonde moment....

blackviper90210

Going through my debtors accounts, I have found payments made by customers as SC not SR and they are not allocated to a particular invoice.

I can not for the life of me remember how to collate the payment to a particular invoice :confused1:


TIA :001_smile:

SashaDella

I think you just put it on as a payment, and pay in full the invoice and credit so the balance is zero.

Hope this helps

blackviper90210

Hi Thank you for the reply.

I have only just started the job a week ago after completing level 2, so I am on a steep learning curve, lol.

If I post it as payment in full, will that not show as yet another credit on their account?

Sorry for the dumb questions, just can not get my head around it today:huh:

SashaDella

are you trying to allocate a credit note against an invoice?
because if you go to make payment you should be able to pay in full the credit -£x and pay in full the invoice -£x which would balance to zero

sasha

blackviper90210

Hi Sasha,

It's not a credit note.

The previous person doing the accounts has added a SC on the customers account, but the invoice is still showing outstanding, as they did not allocate it to the invoice.

Thank you for your help,

Dave

SashaDella

an SC is a sales credit?

blackviper90210

I believe so. Not entirely sure what difference it make tbh.

They have a credit amount on the account, but they are showing an unpaid invoice. I need to work out how to allocate the SC to the unpaid invoice.

SashaDella

Have you tried what I suggested? In customer select receive payment and pay in full SI and SC at the same time, make sure the balance totals zero.

The same as allocating a payment on account (PA)

Sasha

blackviper90210

Hi Sasha,

Thank you very much!!

I've just cottoned on to what you were saying, lol. I can't believe I didn't realise that before :ohmy:


Thank you again.

Kind regards,

Dave

SashaDella

No problem

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