RTI Basic Tools - error 13

Natsmomma

Hi everyone.

I just have a couple of Directors on my books who take a quarterly salary and need to be processed through RTI. For this reason I'm hoping to use HMRC's free software rather than purchase any.

I still cannot download the Basic Tools for RTI successfully and get an Error 13 message each time. HMRC are dealing with it and I won't be penalised, but just wondered if anyone else has the same problem?

Thanks.

missmel

Hi I have downloaded the Basic Tools and not had any errors - do you know what Error 13 is?

Natsmomma

It seems to relate to the c: drive and says that the software is unable to initialise. All Greek to me! I will see if the HMRC techies can sort it.....

LynWest

If they cannot sort it and want free RTI payroll software try Payroo. I used it last year for one of my clients, i have recently paid though to use Moneysoft as i now have more clients :001_smile:

Natsmomma

LynWest wrote: »

If they cannot sort it and want free RTI payroll software try Payroo. I used it last year for one of my clients, i have recently paid though to use Moneysoft as i now have more clients :001_smile:

Ooh thank you for that suggestion, I might well use it. I only have a couple of clients which have Limited companies and sole Directors so just need basic software to submit their quarterly payroll and RTIs.

Natsmomma

Thank you Lynnwest for the suggestion of using Payroo.

Submissions all complete and one happy bunny. No more HMRC helpline stress for me (until the next time!!)