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RTI Basic Tools - error 13

NatsmommaNatsmomma Feels At HomeRegistered Posts: 39
Hi everyone.

I just have a couple of Directors on my books who take a quarterly salary and need to be processed through RTI. For this reason I'm hoping to use HMRC's free software rather than purchase any.

I still cannot download the Basic Tools for RTI successfully and get an Error 13 message each time. HMRC are dealing with it and I won't be penalised, but just wondered if anyone else has the same problem?

Thanks.

Comments

  • missmelmissmel Feels At Home Registered Posts: 27
    Hi I have downloaded the Basic Tools and not had any errors - do you know what Error 13 is?
  • NatsmommaNatsmomma Feels At Home Registered Posts: 39
    It seems to relate to the c: drive and says that the software is unable to initialise. All Greek to me! I will see if the HMRC techies can sort it.....
  • LynWestLynWest Well-Known Registered Posts: 122
    If they cannot sort it and want free RTI payroll software try Payroo. I used it last year for one of my clients, i have recently paid though to use Moneysoft as i now have more clients :001_smile:
  • NatsmommaNatsmomma Feels At Home Registered Posts: 39
    LynWest wrote: »
    If they cannot sort it and want free RTI payroll software try Payroo. I used it last year for one of my clients, i have recently paid though to use Moneysoft as i now have more clients :001_smile:

    Ooh thank you for that suggestion, I might well use it. I only have a couple of clients which have Limited companies and sole Directors so just need basic software to submit their quarterly payroll and RTIs.
  • NatsmommaNatsmomma Feels At Home Registered Posts: 39
    Thank you Lynnwest for the suggestion of using Payroo.

    Submissions all complete and one happy bunny. No more HMRC helpline stress for me (until the next time!!)
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