MIP Application

I have sent in my application for MIP but I have had an email back with the following remark:
"In addition we need further information about your practice management experience include policies that you have implemented in your business to be able to grant you a practicing licence."
As a sole trader what policies would you be implementing - only thing I can think of is things like money laundering rules or new client forms but they are hardly policies?
Any tips/advice?
thanks
"In addition we need further information about your practice management experience include policies that you have implemented in your business to be able to grant you a practicing licence."
As a sole trader what policies would you be implementing - only thing I can think of is things like money laundering rules or new client forms but they are hardly policies?
Any tips/advice?
thanks
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