Customer overpayments

Pam01

Hi all,
I am newly qualified as an AAT. Can I please have some advice regarding customer overpayments?
We have some unallocated customer overpayments/ duplicate payments on our debtor accounts. These are from before I started to work in this department. What are the rules regarding the clearing/ write off?

Even though I keep sending customer statements to some of the customers and tell them to deduct the overpayment from the payment of a future invoice, their accounts department seem to ignore this. We have recently started using Sage Professional. To which nominal code could I clear these overpayments (I guess I have to use the Customer Batch Sales Invoice function) and what are the rules?

Thank you for your advice.
Pam

Gem7321

Unfortunately you have an obligation to return the overpayments to the customers otherwise it is effectively stealing (assuming they are overpayments and not duplicate entries?).