RTI Submission

Neillaw

I have a client who has been trying to submit their RTI but HMRC won't accept for the following reason:
Unrecognised name space in body tag
Has anyone come across this before and how did they fix the problem.
I don't usually complete wages so I haven't come across this before
Thanks
Neil

kelsmick

https://www.gov.uk/guidance/basic-paye-tools-bpt-error-messages - this might help if its the basic tools they are using if not you might be better contacting the payroll software provider