Unable to access MATS Practice Assessments on AAT Portal

Jevlar
Jevlar Registered Posts: 4 New contributor 🐸
in Management Accounting Techniques
Can anyone help. I'm using a Mac downloaded all the plug ins and extensions, no joy, followed up with the troubleshoot guide and am unable to access MATS Practice Assessment via AAT Portal. Got my exam next weekend!!

Comments

  • anony123
    anony123 Registered Posts: 500 Epic contributor 🐘
    I dont think the practice assessments are compatible on Mac
  • wilburnet
    wilburnet Registered Posts: 91 Regular contributor ⭐
    As a work around ( at least for tasks 1 and 4 ) print out in pdf the mock exam. Do the questions closed book and check your answers. With the Excel and plug in problems, did you try and change browser ?
  • anony123
    anony123 Registered Posts: 500 Epic contributor 🐘
    Wait you can print them out as a PDF?
  • wilburnet
    wilburnet Registered Posts: 91 Regular contributor ⭐
    anony123 said:

    Wait you can print them out as a PDF?

    I got them in pdf format from my tutor
  • anony123
    anony123 Registered Posts: 500 Epic contributor 🐘
    You are so lucky. Lmfao- I had to screenshot each of them
  • wilburnet
    wilburnet Registered Posts: 91 Regular contributor ⭐
    AAT provided an update of sorts to the issues with the Excel part of the MATS exam ... -
    "AAT has told PQ magazine that it
    has now “sorted a resolution for
    the AQ2022 assessment issues”.
    It added: “The final update has
    rectified the issue with loading
    InApplication questions on tasks 5
    and 6 for MATS.”
    This means that the MATS preassessment checks will open Excel
    prior to the assessment starting
    and allow any pop-ups to be
    accepted and closed. This replaces
    the manual solution previously
    communicated.
    This improvement, says AAT,
    will reduce the occurrence of time
    out messages and provide a better
    experience for students. "
  • Jevlar
    Jevlar Registered Posts: 4 New contributor 🐸
    Thanks all. I've been able to do previous assessments on Mac. I've also tried on a windows PC, no joy. Hopefully the latest updates will be successful.

    In other news, I did the MATS exam yesterday and the exam centre hadn't renewed their Excel licence, so when me and another examinee got to task 5 we couldn't do it. So we have to resit the whole exam again! Can't make it up.
  • anony123
    anony123 Registered Posts: 500 Epic contributor 🐘
    I had to do it twice as well. Excel tasks 5 to 6, were not working and they only increased my mark by 2% considering I missed out 32 marks.
  • anony123
    anony123 Registered Posts: 500 Epic contributor 🐘
    At least you know have got an idea of the questions
  • AAT_Team
    AAT_Team Administrator Posts: 503 🤖 Admin 🤖
    edited February 21
    Hi all

    You can find detailed instructions for installation and the minimum specifications required below but also, please see the screenshot below for the relevant information applicable to MATS practice assessments.

    https://www.aat.org.uk/assessment/atlas-cloud/support

    We recommend Chrome as the supported browser to access the practice assessments. Only an installed version of Microsoft Office can launch the InApplication questions so as a result, Mac devices are not supported for the MATS assessment sadly.
  • AAT_Team
    AAT_Team Administrator Posts: 503 🤖 Admin 🤖
    edited February 21
    If you've got any queries related to the technical side of assessments and our platforms, I'd recommend sending our customer support team an email and they should be able to help out. Their email address is customersupport@aat.org.uk
  • helenedutranois
    helenedutranois Registered Posts: 2 New contributor 🐸
    Like AAT mentioned, you can contact them. They'll send you the pdf and excel documents to be able to do the mock. It definitely doesn't work on MACs.

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