HMRC Receipts

System
System Posts: 100,534 🤖 Admin 🤖
edited 12:08PM in AAT member discussion
I recently had to deliver some sensitive paperwork to the tax office for an enquiry and was refused a receipt. I was refused a phone call through to the tax inspector concerned. I took the parcel away and sent it was special delivery.
Has anyone else come across this "no receipt" business with HMRC?

Comments

  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    It is one of their "new policies" not signing for anything. If I have to take anything to them, I will instead send it recorded delivery. Then you can go to www.royalmail.com and type in your receipt number and print off a copy of the PO receipt which has the name on it - expensive but worth it, so that things dont get "lost" - they still do, but you can prove that they have lost them :lol:

    It is one (of the many) reasons why I now file online where necessary, so you get an instant receipt and no postage costs :D

    I dont understand why they wont sign - but they wont!

    Claudia
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    NEWS FLASH

    I complained about the Tax office not issuing a receipt and have received an apology. Their policy is to not issue receipts for Returns, but they should, upon request, issue receipts for other items. They are apparently re-training their staff at my local office. They even offered me compensation!
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    :shock: :shock: :shock: compensation?! that's incredible!
    You should add 'amazing complaints letter writer' to the list of services you offer!
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    Thanks for the compliment.
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts
    TC wrote:
    NEWS FLASH

    I complained about the Tax office not issuing a receipt and have received an apology. Their policy is to not issue receipts for Returns, but they should, upon request, issue receipts for other items. They are apparently re-training their staff at my local office. They even offered me compensation!

    I shall bring up the training element re receipts for items at the next Working Together meeting.

    Robin Stride
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts
    Robin Stride wrote:
    TC wrote:
    NEWS FLASH
    I shall bring up the training element re receipts for items at the next Working Together meeting.

    They still exist?

    :wink:
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    Yes and going extreemly well in North Yorkshire.

    Revenue here actually listen and alter !

    Serious note....

    Anyone need problems airing (not individual client cases) but general problems post here or let me know and I will take up at next meeting.
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    Must admit, I haven't heard about Working Together locally. Do they exist in Norfolk?
  • System
    System Posts: 100,534 🤖 Admin 🤖
    Re:HMRC Receipts

    There are working together groups all over the country.

    I do know that I am represending North Yorkshire and I have close contact with the South and West Yorkshire AAT Representatives.

    If you want to enquire about a working together group locally contact Aleem Islan at the AAT who is the co-ordinator.

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