"Payable on receipt"- is this a record
System
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This is a true story. I have just taken a call from one of our suppliers chasing payment for an overdue invoice.
I looked on the supplier account on SAGE and saw that we had nothing outstanding, so I asked for the date and reference number of the invoice. The guy on the 'phone gave me todays date and an invoice reference I didn't have.
I asked him to repeat himself. He did, and added that he had sent the invoice by fax at 3:00pm this afternoon, and wanted to know if payment had been sent yet. By this point it was not quite 3:30pm.
I told him that I had received the invoice by fax, but not yet processed it for payment. He asked again if payment would be sent by same-day transfer this afternoon, as it was payable on receipt and so overdue. I laughed incredulously, but he was serious.
Is this usual practice? I have encountered zealous credit controllers before, but to expect payment half an hour after the invoice was sent?
I should point out that this is a supplier we use regularly, pay by BACS within a week of the invoice, and have done since before I started. This invoice was not of an exceptional value, I think they just felt like applying some extra pressure.
I looked on the supplier account on SAGE and saw that we had nothing outstanding, so I asked for the date and reference number of the invoice. The guy on the 'phone gave me todays date and an invoice reference I didn't have.
I asked him to repeat himself. He did, and added that he had sent the invoice by fax at 3:00pm this afternoon, and wanted to know if payment had been sent yet. By this point it was not quite 3:30pm.
I told him that I had received the invoice by fax, but not yet processed it for payment. He asked again if payment would be sent by same-day transfer this afternoon, as it was payable on receipt and so overdue. I laughed incredulously, but he was serious.
Is this usual practice? I have encountered zealous credit controllers before, but to expect payment half an hour after the invoice was sent?
I should point out that this is a supplier we use regularly, pay by BACS within a week of the invoice, and have done since before I started. This invoice was not of an exceptional value, I think they just felt like applying some extra pressure.
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Comments
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Re:"Payable on receipt"- is this a record
Could it be that they are having cash flow problems?
Helen0 -
Re:"Payable on receipt"- is this a record
Maybe their credit terms have changed and are now 30 minutes net?
Just seems like the usual post Christmas cash flow situation as Helen said. Sounds like a damn fine credit controller though! He'll be chainsawing the office door in tomorrow no doubt.
Robert0 -
Re:"Payable on receipt"- is this a record
Can I have his name, and he can come and work for me
Claudia
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