MEASURING QUALITY: (PEV)

System
System Posts: 100,534 🤖 Admin 🤖
edited June 18 in AAT student discussion
If someone comeback to me regarding this part on unit 8 (PEV). I didn't really understand. Is there any short way on remembering this part. I am using Osborne book.<BR><BR>thanks,<BR>Abul<BR>

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  • System
    System Posts: 100,534 🤖 Admin 🤖
    MEASURING QUALITY: (PEV)

    Think of quality as positive and negative<BR><BR>Negative is often easy to start with<BR>list the things that indicate poor quality<BR>eg. customer complaints, returns, re-work, delays between orders and delivery - anything that easily comes to mind when you think about quality being poor<BR><BR>Positive can be more tricky<BR>list things that indicate good quality<BR>eg. badges of appoval, kitemarks, ISO numbers, then go on to positive feedback from customers, repeat orders and referral business<BR><BR>If you can link it to where you work, you'll havbe some pictures in your mind for the exam. That is something my lecturer recommended rather than formulas<BR>

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