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What's your middle name?!

deanshepherddeanshepherd Font Of All KnowledgeRegistered Posts: 1,809
Has anyone noticed how HMRC are now asking for confirmation of our client's full name, including any middles names, when we phone up?

I usually just glaze over the answer if I don't have that information to hand but I have just been made to dig out the permanent file to check!

I wonder if that is now a security procedure failure if we don't know!!



  • DeanDean Experienced Mentor DevonRegistered Posts: 646
    I've had this happen to me. I asked if the person at the other end of the phone was joking! They weren't and wouldn't let me proceed unless I gave them my client's middle name. I've now written this into my new client procedures! :glare:


  • claudialoweclaudialowe Trusted Regular Registered Posts: 275
    Oh joy - another thing to do in February - perhaps I will do it when I go through my client list and check that I have got up to date IDs for them all....

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