HMRC - 'Request a Repayment' - error page

T.C.

I was trying to request a repayment for one of my clients who had overpaid tax last year through the CIS scheme and the HMRC site just sends me to an error page - page not found. This is so annoying. They take the money quick enough, but make it so difficult to get a refund. :mad2: (moan over)

farmergiles

Believe it or not, we have already received refunds for returns filed by internet during January. Has anyone one else had this prompt a reply?
I should imagine that postal filed returns will be put to the bottom of the pile and paid out later in the year, just to force everyone to file on line!

Poodle

My fastest was filed online 17:38 on the 23rd January, refund in my bank account to deduct my fee and pay balance onto client, 30th January.

Poodle

Dottie

HMRC request a refund

I too have had problems with this. The site says client is due a refund, but when you request the refund it says no refund is due...confused!? In the end spoke to an online assistant who said there was not a problem they were aware of, but she would look into it. Still waiting to hear back.........

Dottie

claudialowe

I had a refund into my client account within 4 days at the end of January. In the good ol' days of paper returns it used to take until the end of March for returns done in January......

I know that the system couldn't cope, but all in all I had no problems this year with FBI - OK my last return went in about half an hour before the system crashed on 30th, but I have been impressed - and it is not often that I say that about HMRC

Claudia