My Morning!

Log on to AAT site to enter exams. Being realistic I know it's going to take a while. After all it's payday so have assumed I won't be the only one entering today. Try to enter, site freezes, nothing happens.
Call AAT.
Me: "Hi. Can I enter exams over the phone?"
X1: "Yes. I'll put you through. It might take a while. Is that okay?"
Me: "Yes."
(6 mins waiting)
After giving number etc.......
X2: "How can I help?"
Me: "I would like to enter my exams over the phone as I am having no success on the internet. Lots of people must be entering today."
X2: "We can't take payments over the phone. (!?!) You'll need to enter online."
Me: "But it's not working."
X2: "I can assure you that there is nothing wrong with the site."
Me: "Okay I'll try again later."
.............I go back to the AAT site and what do I see:
"Access to MyAAT services is currently being affected by high volumes of people accessing the site."
Really?! You don't say!
Call AAT.
Me: "Hi. Can I enter exams over the phone?"
X1: "Yes. I'll put you through. It might take a while. Is that okay?"
Me: "Yes."
(6 mins waiting)
After giving number etc.......
X2: "How can I help?"
Me: "I would like to enter my exams over the phone as I am having no success on the internet. Lots of people must be entering today."
X2: "We can't take payments over the phone. (!?!) You'll need to enter online."
Me: "But it's not working."
X2: "I can assure you that there is nothing wrong with the site."
Me: "Okay I'll try again later."
.............I go back to the AAT site and what do I see:
"Access to MyAAT services is currently being affected by high volumes of people accessing the site."
Really?! You don't say!
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Comments
Yea but I didn't know that until after the call.
Twas just a lil frustrating.
Sounds a lot like the Virgin Media school of customer services: the default position is that nothing could possibly be wrong at their end and it must therefore be the customer's fault.
Tracy
Not sure if that's what you intended but fair enough.
See i knew you were going to say that lol