My Morning!

CrazySexyCool
CrazySexyCool Registered Posts: 52 💫 🐯 💫
in Chat and off-topic discussion
Log on to AAT site to enter exams. Being realistic I know it's going to take a while. After all it's payday so have assumed I won't be the only one entering today. Try to enter, site freezes, nothing happens.

Call AAT.
Me: "Hi. Can I enter exams over the phone?"
X1: "Yes. I'll put you through. It might take a while. Is that okay?"
Me: "Yes."

(6 mins waiting)

After giving number etc.......
X2: "How can I help?"
Me: "I would like to enter my exams over the phone as I am having no success on the internet. Lots of people must be entering today."
X2: "We can't take payments over the phone. (!?!) You'll need to enter online."
Me: "But it's not working."
X2: "I can assure you that there is nothing wrong with the site."
Me: "Okay I'll try again later."

.............I go back to the AAT site and what do I see:
"Access to MyAAT services is currently being affected by high volumes of people accessing the site."

Really?! You don't say!

Comments

  • A-Vic
    A-Vic Registered Posts: 6,970
    but you do have an extra 7 days :)
  • CrazySexyCool
    CrazySexyCool Registered Posts: 52 💫 🐯 💫
    Woah that was quick!

    Yea but I didn't know that until after the call.

    Twas just a lil frustrating.
  • A-Vic
    A-Vic Registered Posts: 6,970
    Its friday am avoiding working so any post i will reply to at the mo lol
  • blobbyh
    blobbyh Registered Posts: 2,415
    Vic has RSS forums feeds sent directly to her brain so you'll always get a speedy reply.
  • A-Vic
    A-Vic Registered Posts: 6,970
    blobbyh wrote: »
    Vic has RSS forums feeds sent directly to her brain so you'll always get a speedy reply.

    :lol: i am telepathetic after all
  • CJC
    CJC Registered Posts: 1,657
    CrazySexyCool wrote: »
    X2: "I can assure you that there is nothing wrong with the site."
    Me: "Okay I'll try again later."

    .............I go back to the AAT site and what do I see:
    "Access to MyAAT services is currently being affected by high volumes of people accessing the site."

    Sounds a lot like the Virgin Media school of customer services: the default position is that nothing could possibly be wrong at their end and it must therefore be the customer's fault.
  • taskey
    taskey Registered Posts: 1,800
    had to phone them to get my centre put online so i could book my exams. all booked and paid for now DFS and PTC, followed by OMG!!!

    Tracy
  • blobbyh
    blobbyh Registered Posts: 2,415
    A-Vic wrote: »
    ...telepathetic...

    Not sure if that's what you intended but fair enough.
  • A-Vic
    A-Vic Registered Posts: 6,970
    blobbyh wrote: »
    Not sure if that's what you intended but fair enough.

    See i knew you were going to say that lol

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