Still Issues with MyAAT

Jo Clark
Jo Clark Font Of All KnowledgeRegistered Posts: 2,525
So.... I've just logged on to check my membership subscription etc. and to setup a DD... however it says that I am logged in as another member, despite using my own email/password. I also can't access exam results or SoAs (is this because I am a full member and not a student?)

It is quite worrying to me (and others I am sure) considering I can access this individuals membership/personal details (data protection/ICO) :crying: it also appears to have mixed some of my information in with the other member, or vice versa... not sure I want to set the DD up online... will phone AAT direct.

Stuart/WebTeam... I have a screen print of the member whose details appeared when I logged on. Let me know if you want this emailed over.

Sorry AAT, please can you fix this urgently?

Thanks.
~ An investment in knowledge always pays the best interest ~
Benjamin Franklin

Comments

  • SamiH
    SamiH Well-Known Registered Posts: 179
    I have the same issue, I have just logged into AAT and apparently my name is now Thato Victor Ditlhong.
  • wabisabi
    wabisabi Feels At Home Registered Posts: 130
    Same for me - it says I'm logged in as another user with different membership number, but when I navigate to my account or exam results it is my personal data. I agree it is very worrying.
  • Rozzi Rainbow
    Rozzi Rainbow Trusted Regular Registered Posts: 465
    I just tried to log in after reading this and have the same problem. It says I am logged in as another member, and gives me their name and membership number, but all the personal data does seem to be mine! Very worrying indeed.....
  • StuartW
    StuartW Online Community Manager LondonRegistered Posts: 472
    Hi all,

    The team is looking into this urgently - apologies for the confusion in the meantime. If you're still experiencing this I'd appreciate it if you could send a screengrab to [email protected] ASAP, explicitly showing that you're logged in as someone else.

    Thanks very much.

    Stuart
  • StuartW
    StuartW Online Community Manager LondonRegistered Posts: 472
    Hi all,


    Thanks for flagging up this issue, and sorry again for the inconvenience and worry this probably caused you. This issue has now been resolved.


    This temporary glitch meant a small percentage of users saw names/membership numbers which were not their own. No other data – including personal details like contact information/assessment results – was visible to those affected, and nobody had the ability to alter your profile.


    Nevertheless, I appreciate this must have been disconcerting for those of you affected, and I apologise again on behalf of AAT for that.


    Thanks,


    Stuart
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