Still Issues with MyAAT

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Jo Clark
Jo Clark Registered Posts: 2,525 Beyond epic contributor 🧙‍♂️
in Feedback for AAT
So.... I've just logged on to check my membership subscription etc. and to setup a DD... however it says that I am logged in as another member, despite using my own email/password. I also can't access exam results or SoAs (is this because I am a full member and not a student?)

It is quite worrying to me (and others I am sure) considering I can access this individuals membership/personal details (data protection/ICO) :crying: it also appears to have mixed some of my information in with the other member, or vice versa... not sure I want to set the DD up online... will phone AAT direct.

Stuart/WebTeam... I have a screen print of the member whose details appeared when I logged on. Let me know if you want this emailed over.

Sorry AAT, please can you fix this urgently?

Thanks.
~ An investment in knowledge always pays the best interest ~
Benjamin Franklin

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  • SamiH
    SamiH Registered Posts: 179 Beyond epic contributor 🧙‍♂️
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    I have the same issue, I have just logged into AAT and apparently my name is now Thato Victor Ditlhong.
  • wabisabi
    wabisabi Registered Posts: 130 Epic contributor 🐘
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    Same for me - it says I'm logged in as another user with different membership number, but when I navigate to my account or exam results it is my personal data. I agree it is very worrying.
  • Rozzi Rainbow
    Rozzi Rainbow Registered Posts: 465 Dedicated contributor 🦉
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    I just tried to log in after reading this and have the same problem. It says I am logged in as another member, and gives me their name and membership number, but all the personal data does seem to be mine! Very worrying indeed.....
  • StuartW
    StuartW Registered Posts: 472 Dedicated contributor 🦉
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    Hi all,

    The team is looking into this urgently - apologies for the confusion in the meantime. If you're still experiencing this I'd appreciate it if you could send a screengrab to community.team@aat.org.uk ASAP, explicitly showing that you're logged in as someone else.

    Thanks very much.

    Stuart

    *AAT Essentials - AAT's accounting and finance short courses*


    *Watch: 6 reasons accountants make great friends*

  • StuartW
    StuartW Registered Posts: 472 Dedicated contributor 🦉
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    Hi all,


    Thanks for flagging up this issue, and sorry again for the inconvenience and worry this probably caused you. This issue has now been resolved.


    This temporary glitch meant a small percentage of users saw names/membership numbers which were not their own. No other data – including personal details like contact information/assessment results – was visible to those affected, and nobody had the ability to alter your profile.


    Nevertheless, I appreciate this must have been disconcerting for those of you affected, and I apologise again on behalf of AAT for that.


    Thanks,


    Stuart

    *AAT Essentials - AAT's accounting and finance short courses*


    *Watch: 6 reasons accountants make great friends*

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