Payments

MJK

Hi All, just looking for some advice. Here we go...
I have a customer invoice on the cash account for £13329.88 and their payment of £13329.88 was posted to their account. So I did a customer refund of £13329.88 to move the cash from their account and then I did a customer payment of £13329.88 to the cash account which I allocated against the Invoice and it cleared it. However, in the bank rec it shows an additional payment of £6664.94 (originally we received two payments for this amount). On the cash account there is also now an entry in red for the same amount, reading 'deleted' There is no outstanding balance on either accounts. I really don't know where the extra transaction has come from. Does anyone have any experience of this please. TIA