Issue with training provider

Leandajm

I have an issue with the training provider I choose for the basic bookkeeping course.

The company’s material that I have accessed is inconsistent. When I raised this issue with them and asked for my money back, I received a torrent of insults. I don’t consider myself rude, for raising an issue. I just wanted help to sort it, or my money back. Neither route has been offered.

I don’t want to continue ‘learning’ with this provider. However, I didn’t raise this issue within the first 7 days of joining the course as my mother was in hospital (we thought that she was dying).

To further complicate this issue, I didn’t actually have full access to the course, until I complained 3 weeks after signing up. By this time we knew that my mum would live and I had accessed the course.

How can a tracning provider let their side of the contract down by not organising complete access, but expect me to still abide by it.

The person I was communicating with is dismissive to my issues now. I can’t believe the level of customer service compared to other companies that bend over backwards to help customers who have problems.

How can I get my money back for my course?

So I can go to another provider.

Thanks for any advice.

Leanda Morrison

CSan89

Which training provider is it?

You could look to see if they have been approved by AAT because if they are then you could put a complaint in with them.

A 7 day cooling off period seems very short but sadly there are a lot of cowboy training providers out there, especially with online courses.

reader

Leave a negative review about them on google

And contact citizens advice/trading standards

Leandajm

CSan89 said:

Which training provider is it?

You could look to see if they have been approved by AAT because if they are then you could put a complaint in with them.

A 7 day cooling off period seems very short but sadly there are a lot of cowboy training providers out there, especially with online courses.

AAT suggested these guys. I choose the wrong one out of two suggestions!! They have no Google review, so this should have concerned me. I'm not going to say who they are, as I would be as unprofessional as they have been and I have standards.

reader said:

Leave a negative review about them on google

And contact citizens advice/trading standards

They don't have a Google review. They have a strange business model that sponges good quality material from another provider (Kaplan) but then provides dreadful 'supporting' material.

Thanks for your suggestions. I'll contact AAT first, then try citizens advice/ trading standards.

NeilH

Hi

A lot of training providers do use other provider materials (particularly Kaplan and BPP materials, why not name and shame them on here?!

When you say that the AAT "suggested" them, was it a specific suggestion or were they part of the approved providers list? Either way, make a complaint to the AAT.

reader

You could search for the training provider using the companies house website and write to the director's personally if their contact details are there: https://beta.companieshouse.gov.uk/

Leandajm

reader said:

You could search for the training provider using the companies house website and write to the director's personally if their contact details are there: https://beta.companieshouse.gov.uk/

It looks like it was the company director who was the abusive one. A very strange company that supposedly never has any complaints, but then again doesn't address complaints well at all.