Knowledge Hub on AAT website not working

Hollymbf

Morning, has anyone else had any difficulty accessing the Knowledge Hub on the newly updated AAT website? The page doesn't load for me and have tried in both Internet Explorer and Google Chrome,
Thanks

MarieNoelle

Hi @Hollymbf

I have the same issue, I tried different paths to the Knowledge hub but the page is blank.

@AAT_Team would you be able to investigate?

Thank you

AAT_Team

@Hollymbf @MarieNoelle if you buys contact our customer support (customersupport@aat.org.uk) team they will be able to provide you with guidance on how to resolve this. If you have not already I advise you try clearing your browser cache first, if that doesn't work contact customer support.

MarieNoelle

Thanks @AAT_Team I will try your suggestions!

AAT_Team

@MarieNoelle @Hollymbf Are you still unable to access?

MarieNoelle

Yes thank you! - still no idea how to access "My bookmarks" but I have raised the issue with the memberships and benefits team.

Holly

Clearing the cache worked for me. Thank you