Knowledge Hub on AAT website not working

Hollymbf
Hollymbf Registered Posts: 3
in Feedback for AAT
Morning, has anyone else had any difficulty accessing the Knowledge Hub on the newly updated AAT website? The page doesn't load for me and have tried in both Internet Explorer and Google Chrome,
Thanks

Comments

  • MarieNoelle
    MarieNoelle Registered, Moderator Posts: 1,368
    Hi @Hollymbf

    I have the same issue, I tried different paths to the Knowledge hub but the page is blank.

    @AAT_Team would you be able to investigate?

    Thank you
  • AAT_Team
    AAT_Team Administrator Posts: 502 🤖 Admin 🤖
    @Hollymbf @MarieNoelle if you buys contact our customer support (customersupport@aat.org.uk) team they will be able to provide you with guidance on how to resolve this. If you have not already I advise you try clearing your browser cache first, if that doesn't work contact customer support.
  • MarieNoelle
    MarieNoelle Registered, Moderator Posts: 1,368
    Thanks @AAT_Team I will try your suggestions!
  • AAT_Team
    AAT_Team Administrator Posts: 502 🤖 Admin 🤖
    @MarieNoelle @Hollymbf Are you still unable to access?
  • MarieNoelle
    MarieNoelle Registered, Moderator Posts: 1,368
    Yes thank you! - still no idea how to access "My bookmarks" but I have raised the issue with the memberships and benefits team.
  • Holly
    Holly Registered Posts: 16 New contributor 🐸
    Clearing the cache worked for me. Thank you

Categories

Privacy Policy