Quickbooks - help for today's VAT return....PLEASE......xxxx

EB Services
EB Services Registered Posts: 4 New contributor ?
Hi All, I hope I am posting in the right place, haven't used the forum in years, sorry! But so frustrated with QB and I need help....please!!

I have raised a sales invoice to a customer, it has VAT on it and QB has accounted for a CIS deduction - eg:
Net - £100
VAT - £20
Gross - £120
CIS - £20
Due £100

This invoice will not be paid and I need to raise a credit note to bad debt it. How do I do this to get the correct VAT and a reversal of the CIS entry? Over an hour on the phone to QB technical helpdesk has been, shall we say, unproductive.
Thanks so much xxxx

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