Am I wrong for not issuing a customer invoice until their details are complete?

Emma_H

A customer was rather miffed that we didn't invoice them right away, despite me requesting their company information upon the day of order, they didn't provide it until 2 weeks later. The missing information was their VAT number and company reg number. I explained for customer due diligence and completeness, we request this from all customers and then proceed with the invoice (which was also made clear in my original e-mail). Am I just being over pedantic?

JPXYZ

If you are an employee and it is company policy, there is nothing you can do about it. You are just following internal processes.