Non-face-to-face clients?

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MTJR
MTJR Registered Posts: 33 Regular contributor ⭐
edited June 18 in General member discussion
Hi,

For online accounting firms that offer services to people not in their local area, and therefore don’t meet their clients face to face, how do they conduct customer due diligence? What additional checks do they carry out? Aren’t accountants supposed to meet their clients face to face??

Thanks

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  • m_haines86
    m_haines86 Registered Posts: 5 New contributor 🐸
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    I do clearance letter with previous accountant plus ID checks.
  • Neillaw
    Neillaw Registered Posts: 311 Dedicated contributor 🦉
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    I ask the client to send through their usual ID checks etc and then request a facetime call to make sure that the face matches the picture etc.

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