MTD contacting the helpline through Agents Dedicated Helpline
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chopkins952
Registered Posts: 1
Good afternoon
Has anyone had any success in Contacting the MTD helpline through the Agents Dedicated Helpline
Instructions say select option 3, tried that didn't work, Advisor I spoke to in Self Assessment, checked the clients details, and everything I was inputting was correct.
Turnover 2024-2025 tax year £50K+, so registration this year.
Tried Agents Service account, receive message this client does not need to register.
Chat Bot- Hopeless.
Anyone else experiencing similar problems- 5 other clients fine.
Has anyone had any success in Contacting the MTD helpline through the Agents Dedicated Helpline
Instructions say select option 3, tried that didn't work, Advisor I spoke to in Self Assessment, checked the clients details, and everything I was inputting was correct.
Turnover 2024-2025 tax year £50K+, so registration this year.
Tried Agents Service account, receive message this client does not need to register.
Chat Bot- Hopeless.
Anyone else experiencing similar problems- 5 other clients fine.
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Comments
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When you are on the agent webchat, you need to ask to speak to a person so they connect you to an advisor. Sometimes it is too busy so you have to try again another time.0
