IT Support
Fingersan
Feels At HomeRegistered Posts: 84
Good afternoon everyone
I have a question, which I hope somebody may be able to help me with and it relates to IT support for my practice.
In the past, my former employer, whom is making me a partner on 1 April :001_smile:, has used the services of an individual, on an ad hoc basis, who she has used for the past 20 years or so. Unfortunately, he is now becoming unrealiable and so I have made a few enquiries with some IT firms for support. We have approx 10 pc's and a server.
Can anybody recommend a good IT company in Kent?
Many thanks for your help.
I have a question, which I hope somebody may be able to help me with and it relates to IT support for my practice.
In the past, my former employer, whom is making me a partner on 1 April :001_smile:, has used the services of an individual, on an ad hoc basis, who she has used for the past 20 years or so. Unfortunately, he is now becoming unrealiable and so I have made a few enquiries with some IT firms for support. We have approx 10 pc's and a server.
Can anybody recommend a good IT company in Kent?
Many thanks for your help.
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Comments
We did have some issues with them in the past but not for a while now; whenever I or my colleagues have needed them recently they've been very efficient. We currently have some problems with email access on mobile devices and the guys there are working very hard to work out what the problem is.
If you want something a little more local (LittleFish are nationwide) then there's a company in Greenhithe called 'GWT Media', I haven't used them personally but I know a couple of the guys there and I understand them to be pretty professional; their number is 0300 303 8058 and ask to speak to Richard Thompson or Ian Bunyan and tell them Mike James gave you their number.
Many thanks
Hi Fingersan... We're shopping around for our own IT support again just to make sure we're getting the best deal. Did you ever speak to GWT? I just wonder how you found them?
Cheers,
Mike.
I have 80 machines and 11 servers. Just myself and a colleague look after them. We do have some support contracts for the hardware side.
As long as you have a good back up system in place and know it works you should be fine? You obviously have some IT skills to do that and keep it running.
My boyfriend set up our server and can help when that needs (which is rare). And yes, I guess I'm suitably IT literate to be able to cope with most other stuff that comes up.
Fingers crossed!
I mean fiance!
Bad Monsoon
I also get a fair few phone calls / emails from colleagues with little issues on email / printer problems... etc and it's just not sensible for me to spend my time dealing with it.
We also use Exchange Server which has certain maintenance requirements which are beyond my ability.
I must have a very well-behaved set up! :thumbup:
If it ever crashes, I'm paying to get someone else in, not something I'd do myself, but day-to-day stuff is minimal.
I pay for a remote backup, and the guy that does it does all that on my server; everything else takes care of itself, thank goodness.
Setting it up was the tricky bit, its surprising how much of the set up is still done mostly through scripts. But once this was set this up and MX records adjusted, I found exchange much smoother to use than our old email Lotus notes. Even picks up all the user info from active directory!
Yeah I suppose, in fairness, when I say 'maintenance' I guess I really mean setup (setting the server up and setting up the backup) but you're right; once it is set up it's not much to worry about; I just like to know that if the backup goes wrong then it's not my fault!
So, Monsoon, something goes wrong and you call an engineer out... do you mind me asking what your estimate would be of the cost of doing that for twelve months?
I thought everything was going smoothly until an update stopped it working, error messages didn't make sense, there'd been some error which had created a huge tempory file when exchange then decided to stop some of its services.
I do like doing our own back up, I frequently recover things, so I know its working. If I was relying on an outside party I'd want them to do regulary system checks, as there's nothing worse than wanting something recovering only to find that its not part of the back up..
Well done for setting Exchange up on your own - far beyond my meagre skills! I know the set-up I've got would have cost 4 figures to set up had I paid commercial rates.
I certainly don't see any need for paying for a maintenance contract. My time spent on IT is minimal so at the moment it wouldn't be cost effective.
I pay £10 a month for a managed backup service.
We do both; we have remote backup of our shared drives, our SQL database and our Exchange, all of the drives inside the server are mirrored so there's instant redundancy protection, and we also do a daily backup on-site (which stays on site) too. We've had to get the remote guys to restore a few files and they've been great; we get daily emails from them with a report on the backup status.
I certainly don't see any need for paying for a maintenance contract. My time spent on IT is minimal so at the moment it wouldn't be cost effective.
For how much data? We pay £0.10 per Gb which is one of the best rates I could find at the time... have things moved on that much?
I'm pretty confortable with most things and when things occaisionally go wrong they are usually able to sort it if I can't.
Most problems can be sorted with a bit of knowledge and a google search!!!
Burg
Lol... this just reminded me that, whilst trying to fix something on our server a couple of years ago I subscribed to 'Experts Exchange'.
My boss (our senior partner) saw the bill on the credit card for www.expertsexchange.co.uk and read it as Expert Sex Change, so took me to one side for a quiet chat!
Dunno! I have a 50G quota and I know the guy who runs it and trust him. I know I can get it cheaper but it's a managed service and I like him.
I've been trialing virtualisation for a few years. And thats the system we chose to put in earlier this year. Our 7 key servers run in a virtual environment on 2 physical servers. Which are both connected to a seperate bank of hard drives.
Its not as complex as it sounds, the software that controls it all is very good.
What is means is I can go into the server room and remove any part of a machine and all of our 80 users will be unaffected. There's double redundancy built into everything. Even if I switch a server off the other one will take over automatically. Its clever stuff
That sounds very interesting. So, if one server goes down, the other is okay to keep all your services running while the first gets fixed?
What's the hardware cost for that?
No, I've put that completely wrong (I don't know where I got 10p from!) We pay £0.79 per Gb. So for your 50Gb we'd be paying £39.50 per month.
http://www.considerit.co.uk/services/remote-online-backup/
Yep, the other takes over if one suddenly fails. There's only a brief pause as the other server connects to the data banks. Both servers need to be set up and ready to run any of the 7 virtual servers held in the bank of hard drives.
But even each server has 4 network sockets, two psu's. So they shouldn't fail easily, but overall the odds of a failure is much less likely to fail compared to a traditional set up.
Cost was thirty odd thousand...
Oh yeah, I forgot you said you had 80 users.
Darn. :001_unsure:
Same principle can be used on a smaller scale, both Microsoft and VMware do the virtualisation software. You wouldn't need the two meaty servers for a smaller company, but the consultancy charges could still mount up.
How many users do you have? I'd keep cloud options in mind for smaller offices. Like the way Monsoon does it is basically cloud based back up. Its one step towards keeping everything offsite.
10 users. I've thought about some hosted options but I'm just a little sceptical, but then I'm also probably a tad naive. The first thing to sort for us, though, is a better IT support facility. Ours have really let us down this last couple of weeks (note to the OP: we're no longer fans of LittleFish!) so we need to get a better relationship going with someone.